Product Warranty

Products warranty, terms and conditions.

Our products are used from leading hotels. which has been used We have selected products that are in good condition. or can be used for decoration which may contain traces of use (Used like new)

And we are confident in the quality of our products. Therefore, there are many products that come with a quality guarantee. Below is a list of products that come with a quality guarantee.

Products in warranty

  1. Redesign collection products
  2. Refinished products
  3. Retouch

Please return online receipt to website email. For claim under warranty, the company reserves the right not to guarantee the product if you do not have the original receipt to show.

Warranty conditions

  1. This warranty covers only damaged or defective products from redesign, refinish and retouch for a period of 1 year (subject to additional conditions specified) from the date of receipt of the product only. The company reserves the right to cancel the product warranty. If it is found that the damage to the product is caused by factors outside the warranty that are not related to the process of redesign, refinish and retouch, and any defective parts such as damage caused by careless use or misuse, scratches, rips, dirt and stains, products with modified installation, Damaged products from improper cleaning methods, material deterioration according to age, moldy products, termite or moth-eaten products, damaged by natural disasters, products sold as-is, clearance sales products
  2. In case of damage, but the company is unable to provide materials or parts in the same item for repair or replacement during the repair period, the company reserves the right to provide qualified materials. and equal standards to replace
  3. If the company considers that your product is under warranty, the company reserves the right to decide to replace the replacement parts. or to repair the product or take appropriate action There will be no refund under any circumstances whatsoever.
  4. In the event that your product has been replaced with parts or has been repaired The warranty period will continue from the date you receive the product. without extending the time from the date of repair of the goods
  5. This warranty covers household items only.
  6. The company reserves the right to be the judge. And decide whether the product is in the warranty conditions or not. Company’s verdict is final
  7. The company reserves the right to change details of warranty conditions without prior notice.

How to products claim

Conditions for exchanging products for online purchases Considering the following conditions

  1. The customer must notify the exchange of the product within 14 days after receiving the product. through the contact channel on the website Customers must attach a receipt. and payment confirmation documents Photos/videos of the product with reasons for wanting to change.
  2. The company reserves the right to exchange the product in the following cases:
    2.1 The product is defective, broken-damaged, lost from transportation.
    2.2 The product received does not match the product details listed on the website.
    2.3 received product does not match the order.
  3. product to be exchanged The customer must deliver the product via private transport by himself. According to the delivery address that the company specified, along with the parcel number and order number via email or a contact channel on the website
  4. The staff will contact you within 3 working days to confirm the desire to change the product. by the Company’s consideration regarded as the best
  5. Products that need to be changed, the company coordinates to change the product according to the specified channels.